Member Relations:

1. Maintain accurate and updated profiles of all members, contact all new members and get them involved within the first 30 days of membership.
2. Solicit appropriate member feedback about programs, the club and staff for member retention, program and staff evaluation.
3. Promote and market the brand name TENNIS at the club and in the community though local, regional and national programs developed by the TIA, USPTA, PTR and others.
4. Develop programs or events that promote all the clubs staff and management to the membership
5. Prepare newsletters, bulletin boards and website sources for promoting activities, registration and member recognition

Management:

1. Develop, hire, train and evaluate staff on a quarterly basis
2. Maintain and develop a “team” attitude as well as a fun and safe working environment for the staff
3. Oversee daily, weekly, monthly and annual income and expense reports
4. Prepare all budgets related to your department and prepare for review periods prior to the evaluation point by management. Get the rest of the staff involved in the preparation and review so they buy in to your success.
5. Determine the club’s goal with upper management and determine when and how your programs success will be evaluated by management.
6. Encourage professional development of staff through workshops, seminars and team training.
7. Have an effective way of reporting to management all your successes, ideas and achievements by staff, programs and events.

Programming:

1. Develop well in advance an annual social, competitive and instructional program for all ages, gender and skill levels that might include: leagues, exhibitions, inter and intra club events, camps, charity and community based events.
2. Plan, promote and execute these events to exceed member expectations and involve the tennis staff and club staff when appropriate.
3. Have an effective way of evaluating staff participation and program success for each of the events.
4. Prepare a reporting system of program results for management

Pro Shop:

1. Maintain and attractive atmosphere where members like to shop through effective displays, quality merchandise, promotions product information.
2. Maintain records of member buying habits, birth dates, special events and opportunities to promote sales.
3. Train pro shop staff to offer a friendly and helpful attitude of service, members names and product information.
4. Keep accurate sales reports, sales tax and business tax recording.
5. Have an effective way of reporting pro shop results to management.

Grounds and Maintenance:

1. Determine your responsibility in overseeing court maintenance, upkeep and facilities, and staff for tennis.
2. Determine what the club will be responsible for in providing assistance in grounds and maintenance
3. Prepare budgets or reports for improvements and repair of grounds, facilities and equipment to management.
4. Determine daily, weekly, monthly and annual checklist for maintenance staff to help hold all staff accountable and verify work accomplished.

Photo Credits: 1

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